Where she has taught and trained

TalentLink Agency Seazen Group Student Hub Apparel Group M.H. Alshaya Riva Fashion

About

Structured learning with a learner-first approach.

Educator and learning professional: classroom teaching in English and Social Studies (Grades 6-8), plus 13+ years designing, delivering, and evaluating structured learning across Kuwait. Warm, patient, and learner-first, refined over thousands of teaching and training hours.

  • Lesson planning, classroom management, interactive learning activities, and student assessment
  • Mixed-ability, multicultural groups: building the confidence of every learner in the room
  • Onboarding and induction classes for new employees from different countries
  • One-to-one coaching through learners' transition periods

At a glance

The numbers behind the practice.

13+

Years designing, delivering, and evaluating structured learning across Kuwait.

7

Organizations spanning classroom, retail, F&B, and corporate learning.

10

Learners promoted into managerial roles through her leadership pipeline.

360°

Feedback methodology behind her leadership development and evaluation work.

Program design Learnerengagement Assessment &evaluation Digital learning Coaching &mentoring Classroommanagement
Competency mix: relative emphasis across 13+ years of teaching and training practice.

Highlights

Work that recruiters can scan fast.

Leadership pipeline

Launched a leadership development pipeline where 10 learners were promoted into managerial roles.

Learning analytics

Built a real-time analytics dashboard tracking learning outcomes and progress across programs.

Learning portal

Built a centralised learning portal giving students on-demand access to lessons and resources.

Curriculum design

Designed food safety, hygiene, and brand-standards curricula aligned to local regulations.

Portfolio

Training moments, delivered in the room.

Experience

Classroom, corporate training, and learning operations.

TalentLink Agency, Learning & Development Manager

Jul 2024-Present
  • Design and deliver role-specific learning programs across sales, operations, and customer service, mapped to defined learning objectives.
  • Launched a leadership development pipeline using 360-degree feedback and structured evaluation; 10 learners promoted into managerial roles.
  • Built a real-time analytics dashboard tracking learning outcomes and progress across all programs.

Seazen Group, Learning & Development Manager

Aug 2022-Jul 2024
  • Managed the end-to-end learning cycle: needs assessment, lesson and program design, delivery, and post-course evaluation.
  • Facilitated workshops on emotional intelligence, conflict resolution, and strategic thinking for mixed-ability adult groups.
  • Designed food safety, hygiene, and brand-standards curricula aligned to local regulations, reducing operational errors.

Student Hub, Learning & Development Manager

May 2018-Aug 2022
  • Taught and mentored fresh-graduate students entering their first jobs, training them on workplace skills, professional tools, and how to manage real work responsibilities.
  • Designed structured lessons and learning paths for young learners still completing their studies, guiding them from classroom knowledge to confident on-the-job performance.
  • Built a centralised learning portal giving students on-demand access to lessons and learning resources; modernised onboarding into a structured, evaluated learning journey.

Apparel Group, Learning & Development Officer

Dec 2016-Apr 2018
  • Taught customer service, sales, and technical skills across all retail stores and Tim Hortons outlets in Kuwait.
  • Redesigned the induction program, shortening onboarding and improving new-hire readiness; introduced a post-training evaluation framework.

M.H. Alshaya, Learning & Development Coordinator

May 2013-Nov 2016
  • Delivered cross-divisional training focused on service quality; digitised teaching manuals into mobile-friendly e-learning modules.
  • Conducted learner assessments and provided personalised development guidance.

Riva Fashion, HR Administrative Officer

Jan 2011-Jan 2013
  • HR administration, structured candidate screening, policy documentation, and automated management reporting.

School Teacher, English & Social Studies (Grades 6-8), Rumaithya School, Kuwait

2007
  • Prepared lesson plans and teaching materials before each class to ensure effective learning outcomes.
  • Taught English language and Social Studies using interactive teaching methods.
  • Created a friendly, positive classroom environment where students felt comfortable participating and expressing themselves.
  • Managed classroom activities and engaged students through discussions, exercises, and practical learning activities.
  • Monitored students' progress and provided guidance to improve their academic and personal development.
  • Supported students' learning by understanding individual needs and building confidence through patience and communication.

Skills

Training and teaching skills.

Lesson Planning & Classroom Preparation Classroom Management Child-Friendly Teaching Approach Student Engagement Techniques Creating Interactive Learning Activities Assessment & Progress Monitoring Curriculum & Program Design Learning & Development Support Coaching & Mentoring Digital Learning Platforms (LMS / learning portals) Communication & Interpersonal Skills Multicultural Classroom Experience

Education & Languages

Academic background and communication.

Education

  • Bachelor of Business & Information Technology (BBIT), College of Information Technology, Pakistan
  • Diploma in Computer Science, Al-Athary Al-Ahli Institute, Kuwait

Languages

  • EnglishProficient
  • UrduNative
  • ArabicBasic